Submit A Complaint

How to submit a public complaint:

Members of the community have a right to expect professionalism during the provision of policing services.  At times, isolated incidents may bring into question the services, policies, and/or conduct of an officer.  Sometimes these issues can be explained, cleared up, solved, or a minor complaint settled by the complainant discussing the issue with an officer in authority.

Members of the public also have the right to lodge a formal public complaint about policies or services provided by a police service or the conduct of specific police officers.  

The Office of the Independent Police Review Director (OIPRD) opened on October 9, 2009 to provide civilian oversight in the public complaint process.  They are responsible for the administration of the public complaints system in Ontario.  Their goal is to provide an objective, impartial office to accept, process, and oversee the investigation of public complaints against Ontario’s police.

Visit the OIPRD website at to learn more about the public complaints system.



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